We treat all our clients as valued partners. We'll dedicate time to establishing an authentic rapport with you and your team, and ultimately build a productive and enjoyable relationship that will last. Cosmopole has a dedicated Client Services department headed by Carine Duvignaud. Carine has developed - and proudly oversees the implementation of - Cosmopole’s unique approach to Client Services. Carine has been instrumental to Cosmopole since day 1. As well as leading key projects, her role is to establish tightknit relationships with clients and team members alike.
We pride ourselves on excellent servicing and our processes have been honed over the years to enables effective client relationships management, strategic planning, project coordination, client retention and growth, brand reputation, and continuous improvement. Our client servicing process ensures that client needs are met, projects are executed successfully, and that Cosmopole remains highly competitive.
In short, the goal of our Client Services practice is to provide seamless experiences and best-in-class services to clients and foster long-term relationships that help clients achieve their business goals.
Building and maintaining strong relationships with clients and ensuring they remain satisfied with the services they are receiving.
Identifying upsell and cross-sell opportunities by understanding the clients’ business models and goals.
Coordinating with other teams within the agency (such as the Creative Studio or the PR team) to ensure the successful execution of campaigns.
A WORD FROM
Carine has been instrumental to Cosmopole's growth and our clients' successes since day one.
Creativity is Carine’s middle name. A seasoned events and communications professional, Carine has over 20 years international experience. She established MEPRA (Middle East PR Association) in 2010 and was the go-to for the PR industry until 2017. During this time, her role was instrumental in building the region’s leading body for PR and Communications Professionals.
Prior experience includes working as the Cluster Marketing Manager for Hilton Hotels and delivering numerous projects covering events management, strategic communications, content creation, influencers marketing and social media community engagement.
Carine also shares her expertise and creativity through a teaching post at Middlesex University in Dubai, where she lectures in the PR, Journalism & Branding Masters degree course as she’s fiercely passionate about shaping the next generation of marketing communications professionals in the region.
Contact us today to learn more about our exceptional services, and see how we can help your business prosper, grow and excel.